BERKELEY COUNTY, S.C. – Effective Monday, March 16, Berkeley Electric Cooperative closed all district offices to walk-in service because of the spread of the coronavirus. Drive-thru services will remain open.
According to BEC officials, this is a proactive step to protect the health of the cooperative’s members and employees and is expected to last at least two weeks.
The cooperative offers many electronic services for members to manage their accounts including:
• Smarthub — a free download from the app store which allows members to pay bills and more from mobile devices
• Online bill pay at www.berkeleyelectric.coop
• Kiosks — located in the drive-thru lane at the district offices in Moncks Corner, Goose Creek and Johns Island. A standalone kiosk is located inside the St. Stephen IGA
• Automated phone payment line at 877-853-6731
• Electronic check • Bank draft
Officials with Berkeley Electric Cooperative is seeing an increase in phone scams trying to take advantage of the fear and confusion of this emergency situation by calling members and threatening to cut off services unless immediate payment is made.
Please note that the cooperative has temporarily suspended disconnects for non-payment on all accounts, including pre-paid billing, so they will not be cut off. Late fees have also been suspended. Members will continue to be billed on their regular cycle. The cooperative encourages members to keep up with payments so bills are manageable when normal business resumes. Members are still financially responsible for the energy they use.
Updates and additional information will be posted on the cooperative’s social media channels and website (www.berkeleyelectric.coop).
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